Agentic AI describes systems that not only respond to a single input, but also actively pursue a multi-stage workflow. They plan intermediate steps, obtain information, use tools and evaluate results.
A goal is broken down into subtasks. The system decides which information is missing, which tools need to be used and whether a result is sufficiently reliable or whether a human should intervene.
Instead of just composing an email, agentic AI researches the context, creates a draft, updates the CRM and plans the next step.
The term helps to understand the difference between a simple chatbot and a productive AI agent with real process logic.